Refund policy

Here at Skin Obsession, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Requests made after 30 days will not be processed.Β 

Please make sure to include your order number.

To start a return, you can contact us at support@skinobsession.com. Please note that returns will need to be sent to the following address: [Skin Obsession 8990 N Twain St Tucson, AZ 85742]Β  Please include your full name and order number. Return shipping costs are the customers responsibility.


You can always contact us for any return question at support@skinobsession.com.

Missing Packages

We include USPS Tracking on every order we ship. Please note our policies regarding the following situations:

If the tracking shows that the item has been delivered, but you haven’t received it, please give it an additional 24 hours to see if it gets delivered. If not, please reach out to your local USPS office for assistance in locating your package.
We are not able to issue refunds for packages that have gone missing, but are scanned as delivered, they are only eligible for reshipment if the local USPS is unable to locate them.Β 

If tracking shows your item in limbo with no recent updates to tracking 2-3 days, we will gladly ship out a replacement for you. Again we will not issue refunds for packages that have gone missing, they are eligible for replacement only.

If your package has gone missing and upon checking the shipping address we discover that there was an error in the address, we will have to wait for your item to be returned as undeliverable, then the package can be reshipped to you after a $5.00 reshipping charge is paid. we do understand that mistakes happen, but we are not able to absorb the costs of shipping the order twice. If the item is not returned to us, it is the responsibility of the customer to contact the residents at the address provided and try to either have the package shipped on to you or sent to us, but unfortunately issues like this are the customers responsibility if the address provided was incorrect. orders in this set of circumstances are not eligible for refunds.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We do not offer refunds for damaged or missing orders. We instead reserve the right to replace the damaged/missing item(s) at our expense..Β 

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Exchanges
The fastest way to ensure you get what you want is to return the item you have in unused, sealed conditionand once the return is accepted and refund issued, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@skinobsession.com.